Privacy policy and cookies

ISLANDIAN is a brand jointly owned by Resaplanet ltd, registered in Mauritius and ISLANDIAN SARL, registered in the chamber of commerce of Saint Pierre de la Réunion.

Société – ISLANDIAN SARL

SARL with capital equity of 12 000 euros, with registration number SIREN 527 548 952 RCS at chamber of commerce of de Saint Pierre de la Réunion
Registered office : 7, rue Francois de Mahy 97410 Saint Pierre
Email : [email protected]
Tel : 01 84 78 1009
Registration Atout France : IM034110003
Insurance RCP : € 2.3 M coverage with Allianz Eurocourtage1 cours Michelet 92076 Paris La Defense

Finance Guarantee : APST (Association Professionnelle de Solidarité du Tourisme), 15 avenue Carnot, 75017 Paris

This site is hosted by Cloudfare Inc,
Address : Newark, USA.
Tel : +44 20 3514 6970

Islandian & the GDPR

At Islandian, our company mission is to help build a better travel experience in the Indian Ocean. We believe that the privacy protection of our customers' and their end users' data is fundamental to this mission.

The General Data Protection Regulation (GDPR) is a sweeping new European Union (EU) privacy law that comes into effect on May 25, 2018. The GDPR harmonizes data privacy laws across the EU and mandates how companies collect, store, delete, modify and otherwise process personal data of EU citizens. It applies to any company that processes personal data of EU citizens, regardless of whether such company has any physical presence in the EU, or even whether it has any EU customers.

DATA PROTECTION NOTICE

Purpose

In our dealings with you, we are called upon to process your personal data. The purpose of this Data Protection Notice is to explain to you:

• 1. Who we are and how we may be contacted;
  
• 2. The categories of personal data we collect;
  
• 3. The purpose for which we collect your personal data and the lawful basis for such collection;
  
• 4. The intended recipients of the personal data;
  
• 5. Whether the supply of personal data is voluntary or mandatory;
  
• 6. Your rights relating to your personal data being processed by us;
  
• 7. The possible existence of automated decision making in respect of your personal data;
  
• 8. The period for which we will store your personal data;
  
• 9. Whether, and in what circumstances, we may transfer your personal information to another country, and the safeguards we have put in place in relation to such transfer; and
  
• 10. How we conduct direct marketing.
  

Application

This Data Protection Notice applies to any processing of your personal information by us, whether such information is provided to us through our website, by email, through the filling of forms, through the exchange of contractual documents, by letter or fax, verbally, or through any other means.

By entering into a business relationship with us, or by providing your personal data to us, you confirm that you are agreeable to the processing of your personal data in accordance with the terms of this Data Protection Notice.

Technical terms

We have tried to use simple and plain English as far as possible in this Data Protection Notice. However, data protection is a complex subject and the use of technical terms from time to time is inevitable. We have therefore set out below definitions of the technical terms we have used in this document:

“Personal data”: Any data which allows or could allow us to identify you.

“Processing”: Any manipulation of personal data, including collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

1. Who we are and how we may be contacted

Details about us and how we may be contacted are set out in the table found in the schedule of this Data Protection Notice (the “Information Table”).
We have appointed a Data Protection Officer to monitor the adherence to data protection principles within our organisation. His name and contact details are also set out in the Information Table. You may wish to contact him if you have any query regarding this Data Protection Notice or any other matter relating to your personal data.

2. The categories of personal data we collect

2.1. Categories

The categories of personal data we collect are set out in the Information Table.
While we have attempted to make the list as exhaustive as possible, there is a possibility we may have omitted come categories due to the complexity of our organisation and the intricacies of our operations.
We encourage you to get in touch with our Data Protection Officer if you find that any of your personal data which we collect is not listed in this Data Protection Notice. We will then endeavour to promptly amend this Data Protection Notice accordingly.

2.2. Personal data of children

We do not knowingly process data relating to a child under the age of 16, without the consent of his parents or guardians. If you are a child under the age of 16, please ensure that you (a) obtain the consent of your parents or guardians before providing such data to us; and (b) provide a record of such consent to us.
If you provide us with the personal data of another person, you are responsible for ensuring that such person is made aware of the information contained in this Data Protection Notice and that the person has given you his consent for sharing his personal data with us.

2.3. Special categories of personal data

Special categories of personal data are data pertaining to racial or ethnic origin, political opinion or adherence, his religious or philosophical beliefs, membership of a trade union, physical or mental health or condition, sexual orientation, practices or preferences, genetic data or biometric data uniquely identifying someone or data relating to the commission or alleged commission of an offence.

We do not collect any of your personal data which falls within the special categories of personal data, unless:

• (a) you have consented to the processing for one or more specified purposes;
  
• (b) the processing is necessary:
  
• (i) for the performance of a contract to which you are a party or in order to take steps at your request before entering into a contract;
  
• (ii) for compliance with any legal obligation to which we are subject;
  
• (iii) for the purpose of historical, statistical or scientific research; or
  
• (iv) for such other legitimate purposes as may be authorised by law.
  

The special categories of data which we may collect, in accordance with the above terms, are set out in the Information Table.

2.4. Cookies

Please note that we collect information via cookies and other similar technologies (such as web beacons).

Cookies are small text files that are automatically placed on your computer or mobile device when you visit a website. They are stored by your internet browser. Cookies contain basic information about your use of the internet. Your browser sends these cookies back to our website every time you visit it, so it can recognise your computer or mobile device and personalise and enhance your browsing experience.

We invite you to read our Cookie Policy if you wish to further understand our use of cookies in relation to your personal data.

3. The purpose for which we collect personal data and the lawful basis for such collection

3.1. Purpose

We collect personal data for a number of purposes, including:

• (a) to provide services to our clients. You will find a brief description of the services we provide in the Information Table;
  
• (b) to enter into contractual relationships with suppliers and service providers and execute such contracts;
  
• (c) to keep a database of clients and potential clients to communicate with in respect of our services and matters related thereto;
  
• (d) to comply with our legal obligations towards authorities, including the Mauritius Revenue Authority, the Registrar of Companies and the regulators;
  
• (e) for security purposes;
  
• (f) to generate statistics and reports on different aspects of our business; and
  
• (g) for such other purposes as may be related, directly or indirectly, to our business activities.
  

3.2. Lawful basis

The law (a) provides that we cannot process personal data unless we have a lawful basis for such processing; and (b) lists a number of lawful bases for the processing of data.

The lawful bases which apply to our processing of your personal data are as follows:

• (a) your consent having been obtained; and/or
  
• (b) the processing being necessary:
  
• (i) for the performance of a contract to which you are a party or in order to take steps at your request before entering into a contract with you; and/or
  
• (ii) for compliance with any legal obligation to which we are subject; and/or
  
• (iii) for the purpose of historical, statistical or scientific research; and/or
  
• (iv) for the legitimate interests pursued by us (except if the processing is unwarranted in any particular case having regard to the harm and prejudice to your rights and freedoms or legitimate interests).
  

4. The intended recipients of the personal data

The primary purpose of collecting your personal data is for our own uses, in connection with our business relationship with you. In this context, we may disclose your personal information to our collaborators, including our employees, consultants, advisors, directors and service providers who need to access the personal data.

However, we may also be required to disclose your personal data to third parties to comply with our legal obligations. Such third parties may include the Registrar of Companies, the Mauritius Revenue Authority, the Stock Exchange of Mauritius Ltd, the Financial Services Commission and other government authorities.

In this context, we may, from time to time, disclose your personal information to other companies forming part of the Rogers Group. The objective of this disclosure is to develop a centralised database of clients, which would help the Rogers Group better identify your needs and provide tailor-made packages and services to you. If you do not wish that your personal data be communicated to other companies within the Rogers Group, we encourage you to notify our Data Protection Officer as soon as possible.

5. Whether the supply of personal data is voluntary or mandatory

The provision of personal data is of course entirely voluntary. You are free to choose whether to provide your personal data to us or not. Please note however that if you choose not to provide your personal data to us, we may not be able to provide certain services to you or enter into a contractual relationship with you.

6. Your rights relating to your personal data being processed by us

The law confers upon you a number of rights relating to the personal data being processed by us. These rights are set out below. If you wish to exercise any of the said rights, we encourage you to contact our Data Protection Officer.

6.1. Right to withdraw consent at any time

Where we process your personal data on the basis of your consent, you may withdraw such consent at any time. The withdrawal of your consent will not affect the lawfulness of any processing done by us prior to such withdrawal.

Please note that withdrawing your consent may result in us not being able to provide certain services to you or enter into a contractual relationship with you.

6.2. Right of access

You may request a copy of the personal data we hold about you. Kindly ensure that such request is made in writing to our Data Protection Officer.

Please note that if, in our opinion, your request is manifestly excessive, we may either not attend to your request or charge a fee for attending to same.

6.3. Rectification, erasure or restriction of processing

You may also, at any time, request:

• (a) to have any inaccurate personal data we hold on you corrected. This includes the right to supplement and/or update existing personal data provided to us;
  
• (b) that we erase any personal data we hold on you where
  (i) such data is no longer necessary in relation to the purpose for which it was collected or otherwise processed;
  (ii) you have withdrawn your consent to us holding and processing such data and there are no overriding legitimate grounds for the continued processing; or
  (iii) your personal data has been unlawfully processed. You will understand that this right is not absolute and that it will not be applicable where the exceptions provided for by law apply, including where our processing of your personal data is necessary for the purpose of historical, statistical or scientific research or for compliance with a legal obligation or for the establishment, exercise or defence of a legal claim;
• (c) us to restrict processing of your personal data where (i) the accuracy of your personal data is contested by you. This restriction will apply for such period as may be necessary to enable us to verify the accuracy of the data; (ii) we no longer need the personal data for the purpose of processing; (iii) you deem the processing of your personal data to be unlawful, but do not wish us to erase it; or (iv) you have objected to the processing of your data. Such restriction will apply pending verification as to our legitimate grounds to keep processing the personal data, despite your objection.

6.4. Right to object

You have the right to object to our processing of your personal data at any time. Upon receiving such objection, we will stop processing your personal data, except where there are compelling legitimate grounds to continue such processing;

6.5. Right to lodge a complaint

If you feel that we have not processed your personal data lawfully, please do feel free to contact us through our Data Protection Officer.

If you remain unsatisfied, you may lodge a complaint with the CNIL France

Address: 3 Place de Fontenoy, TSA 80715 - 75334 PARIS CEDEX 07 
Phone number: 01 53 73 22 22

7. The possible existence of automated decision making in respect of your personal data

Unless one of the following exceptions apply, we will not process your personal data in such as way to subject you to a decision which produces legal effects concerning you or which significantly affects, you, based solely on automated processing, including profiling:

• (a) where the decision is necessary for entering into, or performing, a contract between us;
  
• (b) where the decision is authorised by a law to which we are subject and which lays down suitable measures to safeguard your rights, freedoms and legitimate interests; or
  
• (c) where the decision is based on your explicit consent.
  

8. The period for which we will store your personal data

The law provides that where the purpose for keeping any personal data has lapsed, we should destroy the data as soon as reasonably practicable.

We will keep storing your data for as long as is necessary:

• (a) for us to fulfil the purposes we collected it for;
  
• (b) for the performance of any contract which may exist between us;
  
• (c) for us to share with you the latest news regarding our organisation and our services;
  
• (d) for us to keep a record of your preferences in order to service you again on future occasions;
  
• (e) for us to satisfy any legal requirement, including statutory reporting obligations;
  
• (f) for the keeping of adequate records for historical, financial or statistical purposes;
  
• (g) for security purposes;
  
• (h) for the prevention of fraud and abuse; and
  
• (i) for us to defend or enforce our rights.
  

We wish to draw your attention to the fact that the legal prescription period in Mauritius (i.e. the period during which one party may sue another after the happening of an event) is 10 years for non-immovable-property-related matters.

Depending on the nature of our relationship with you, we may, in this context, also choose to keep your personal data for at least the legal prescription period in order to be able to defend or enforce our rights.

In some circumstances, we may anonymise your personal data by pseudonymisation or encryption, such that the personal data can no longer be associated with you, for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

9. Whether, and in what circumstances, we may transfer your personal information to another country, and the safeguards we have put in place in relation to such transfer

Please refer to the Information Table.

10. How we conduct direct marketing

You may from time to time receive communication of advertising or marketing material from us (“Direct Marketing”) if:

• (a) you have given your consent;
  
• (b) you asked for a quote or other information on us;
  
• (c) you have, at any time, purchased goods or services from us and have not opted out of receiving advertising or marketing material;
  
• (d) you have entered into a contractual relationship with us; or
  
• (e) you have provided us with your personal data when you entered a competition or registered for a promotion.
  

You have the right, at any time, to object to the processing of your personal data for direct marketing purposes. Where we receive such an objection from you, we will stop processing your data for direct marketing purposes.

11. Queries

If you have any queries on this Data Protection Notice, we encourage you to get in touch with us through our Data Protection Officer. 

Schedule

The information table.

Who we are	Resaplanet ltd & Islandian SARL
Our Data Protection Officer	Janesh Soorjee – Quality [email protected]
The categories of personal data we collect (including the special categories of personal data)	Please refer to Annex B below.
Our services	Please refer to Annex A below for the list of our entities and their corresponding activities.
Transfer of personal data to another country	We endeavour to ensure that whenever we transfer personal data to other countries, the recipients of such personal data comply with all applicable data protection laws and principles.

Annex A

The List of entities that form part of the enterprise

Entity	Business Activity
Resaplanet Ltd	Online Travel Agency
Islandian SARL	Tour Operator

Annex B

The categorie of personal data we hold

Categories of personal data	Examples
Identity	- First name - Maiden name - Last name - Username or similar identifier - Marital status - Job title - Date of birth - Gender - Passport number and validity
Contact details	- Email Address - Telephone numbers - Postal address
Financial	Nil
Transactional	- Payments to and from you - Services purchase history - Frequent flyer program references
Technical	- Internet Protocol (IP) address - Login data - Browser type and version - Time zone setting and location - Browser plug-in types and versions - Operating system and platform - Other technology on the devices used to access our website - Traffic data
Preferences and interests	- Hotel category - Allergies - Special requests - Hobbies - Class of transportation
Special categories of personal data	NIL
Others	Family information

1. Acceptance of the Terms of Use and Other Terms

These Terms and Conditions of Use apply to www.islandian.com.

We have a Privacy Policy and may have other terms, legal notices and conditions applicable to various activities on Our Website, including terms and conditions that may apply to the purchase of goods or services and to specific portions or features Our Website (e.g., contests, promotions or other similar features), all of the foregoing of which are incorporated herein by reference, and shall, together with the Terms and Conditions of Use be a contractual agreement ("the Terms") between Resaplanet Ltd , Islandian SARL and you.

You must accept the Terms, in full, before using Our Website.
BY USING OUR WEBSITE, YOU AGREE TO THE TERMS, IN FULL. IF YOU DO NOT AGREE TO THE TERMS, DO NOT USE OUR WEBSITE.
EXCEPT AS OTHERWISE PROVIDED, THE TERMS ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE AND YOUR CONTINUED USE OF OUR WEBSITE AFTER ANY CHANGE(S) HAVE BEEN IMPLEMENTED CONSTITUTES ACCEPTANCE BY YOU OF SUCH CHANGE(S).

2. Privacy Policy
Privacy Policy applies to the use of Our Website, and its terms are made a part of the Terms by this reference.
Additionally, by using Our Website, you acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information you send to a Website may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted. Nonetheless, we employ Secure Socket Layer (SSL) encryption technology and other reasonable measures to protection your information from unauthorized use or disclosure.

What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, Use Live Chat, Open a Support Ticket or enter information on our site. Provide us with feedback on our products or services.

How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.

• To improve our website in order to better serve you.

• To allow us to better service you in responding to your customer service requests.

• To administer a contest, promotion, survey or other site feature.

• To quickly process your transactions.

• To ask for ratings and reviews of services or products

• To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?
We do not use vulnerability scanning and/or scanning to PCI standards.An external PCI compliant payment gateway handles all CC transactions.We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• Help remember and process the items in the shopping cart.

• Understand and save user's preferences for future visits.

• Keep track of advertisements.

• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.

We may also use trusted third-party services that track this information on our behalf. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.If you turn cookies off, some of the features that make your site experience more efficient may not function properly. It won't affect the user's experience that make your site experience more efficient and may not function properly.

We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions

• Process orders and to send information and updates pertaining to orders.

• Send you additional information related to your product and/or service

• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with international regulations, we agree to the following:

• Not use false or misleading subjects or email addresses.

• Identify the message as an advertisement in some reasonable way.

• Include the physical address of our business or site headquarters.

• Monitor third-party email marketing services for compliance, if one is used.

• Honor opt-out/unsubscribe requests quickly.

• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at [email protected].

3. Your Use of Our Website
Permission is granted to temporarily download one copy of the materials (information or software) on Our web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• modify or copy the materials;

• use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

• attempt to decompile or reverse engineer any software contained on Islandian's web site;

• remove any copyright or other proprietary notations from the materials; or

• transfer the materials to another person or "mirror" the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Resaplanet Ltd and Islandian SARL at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

4. Accounts, Passwords and Security
Certain features or services offered on or through Our Website may require you to open an account (including setting up an Account ID and password) and to share Personally Identifiable Information (PII). Apart from the representations made in our Privacy Policy (see Section 2, above) regarding our protection of your information, you are solely and entirely responsible for maintaining the confidentiality of your account information, including your Account ID and password, and for any and all activity that occurs on or under your account.

You agree to notify Resaplanet Ltd and Islandian SARL immediately of any actual or potential unauthorized use of your account or password, or any other actual or potential breach of security. However, you may be held liable for losses incurred by Resaplanet Ltd and Islandian SARL. or any other user of or visitor to Our Website due to someone else using your Account ID, password or account. You may not use anyone else's Account ID, password or account at any time without the express permission and consent of the holder of that Account ID, password or account. Resaplanet Ltd and Islandian SARL cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.

5. Links
Islandian has not reviewed all of the sites linked to its Internet website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Islandian of the site. Use of any such linked web site is at the user's own risk.

6. Site Terms of Use Modifications
Islandian may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

7. Disclaimers; Limitations on Liability; Indemnity
The materials on this web site are provided "as is".

Resaplanet Ltd and Islandian SARL make no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Resaplanet Ltd and Islandian SARL do not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
Resaplanet Ltd and Islandian SARL do not assume any responsibility for any damages to, or any viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing our Website.In no event shall Resaplanet Ltd or Islandian SARL or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on our Internet site, even if Resaplanet Ltd and Islandian SARL or a Islandian authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

8. Governing Law
Any claim relating to Our web site shall be governed by and construed in accordance with Mauritian Law and you hereby submit to the exclusive jurisdiction of the courts of Mauritius.

9. Additional Assistance
If you have any questions or concerns about the Conditions, please contact us.These Conditions of use were last updated on September 19th, 2017.These conditions are valid for the exclusive use of the sites and are not applicable for final sales.